Our Services

Try-On Service

Zack & Elle continuously adds to our growing sample engagement ring collection. All of our in-house sample designs are available for try-on at home or by appointment in our NYC showroom. Sample rings are not for sale — they exist to help us design your ring together.

Once we've selected a diamond together or you've fallen for one of our existing designs, the diamond and/or sample ring can be shipped to you for inspection if you can't visit us in NYC. We'll call to discuss the package and update your design notes accordingly. Return shipping for try-on packages back to our showroom is on us, fully insured, and we stay connected throughout by phone, text, or email. All money paid is held until your release approval.

Replica Ring Service

Worried about traveling with your actual diamond ring? Have us make a replica and worry no more. When we build your engagement ring, we can create an exact replica in your choice of metal, set with the highest-quality cubic zirconia center stone to match your real ring's look as closely as possible — side stones in CZ or real diamonds, your choice. Pricing is quoted case by case, since designs vary; some intricate designs (like trapezoid side stones) can't be replicated to our standard. Ask about it during your consultation.

Ring Documentation

Every ring ships with:

• Official Zack & Elle® invoice
• Original IGI grading report for certified center diamonds, with matching laser inscription
• Signed appraisal
• Zack & Elle® Limited Lifetime manufacturing warranty card
• Ring Care Guide
• Jeweler's Mutual Insurance information
• Velvet Zack & Elle® ring box

Ring Insurance

We highly recommend insuring your piece with Jeweler's Mutual. For most pieces they can provide same-day coverage based on the appraisal we include. Contact Jeweler's Mutual directly with insurance questions.

Lifetime Warranty

We stand behind our craftsmanship. Zack & Elle® offers a free lifetime warranty against manufacturing defects on all Zack & Elle® fine jewelry. If you experience damage due to manufacturing, contact us so we can evaluate your piece. A $50 deposit is taken before shipment to us, covering insured shipping and expert evaluation; it is refunded in full for all warrantied repairs, and return shipping on warrantied repairs is complimentary. Repairs not covered under warranty are quoted for your approval before any work is performed — if approved, the deposit is applied to the repair; if not, it covers return shipping.

If a warranty issue is found, we will repair the damage or replace the item without charge. Repair or service performed by another jeweler voids the warranty. Normal wear is excluded — including metal discoloration from chemicals or pools, prong wear over time, gemstone loss from everyday damage, and product loss or theft. Keeping up with maintenance (like prong re-tipping) preserves both your ring and its coverage.

International Orders

We work with clients worldwide. A few things to keep in mind:

• Shipping is via registered, fully insured FedEx for all international orders. Once your piece is complete and the balance paid, we create the shipment and send tracking. Customs clearance typically takes 3–5 business days. International shipping ranges from $75 to $175 depending on value — we confirm the exact amount before processing your order.
• Taxes and duties vary by country — typically 10–20% of declared value — and are paid directly to your country on receipt, not included in our invoice. Clients in countries with US free trade agreements (like Australia) may qualify for preferential duty treatment — ask us for the documentation.
• Payment — we accept credit card and PayPal, though bank wire transfer is preferred for international orders; we'll provide banking details to set up the transfer directly from your bank.