Shipping policy

Free Shipping Year Round

Every Zack & Elle purchase qualifies for free expedited shipping, a $35 value. All shipments are fully insured and shipped via FedEx Overnight or 2 day delivery. Once your item is ready for shipment, we will call you to schedule delivery. A tracking number will be provided via email or text. A Zack & Elle representative will contact you to confirm delivery and discuss your package.

Is this a surprise purchase for a loved one? No worries, we can ship to the nearest FedEx location and have the package securely held for you to pick up. We ship worldwide with FedEx International Priority, prior approval required. Delivery times are dependent on the country’s customs. Clients are responsible for duties and taxes. Military personnel located overseas may also have their packages shipped to an APO or FPO location free of charge.

Please note:

Every shipment is fully insured
Delivery is only available to the billing address or your nearest FedEx location
All packages will require a signature

Free Delivery in the United States

Fully insured FedEx shipping on every order, signature required on delivery.

30-Day Returns

30-day risk-free returns. Full refund, no questions asked.

Family-Owned Support

Two generations in NY's Diamond District. Text, call, or email — real humans.

Secure Payments

Encrypted checkout. Card, Apple Pay, Shop Pay, and Klarna accepted.