Lifetime Care

Every Zack & Elle piece is handset in our NYC Diamond District studio — and we stand behind it for life. Lifetime Care is included free with every purchase.

What's Included — Free, For Life

Professional cleaning & polishing — bring your jewelry back to day-one brilliance, as often as you like.
Prong inspection & tightening — we check and secure your settings so you never lose a stone to a loose prong.
Rhodium re-plating — keep white gold pieces bright white, free of charge.

Free Resizing

We offer one free ring resizing within the first year of purchase. After the first year, resizing is available at cost.

How It Works

Visit us: 20 West 47th Street, Suite 801, New York, NY — by appointment. Call or text 917-532-0969.
Mail-in service: email zack@zackandelle.com and we'll send you a fully insured shipping label and instructions.

What's Not Covered

Loss or theft of the item or stones (we recommend insuring fine jewelry)
Damage caused by accident, misuse, or normal wear beyond servicing
Work performed by another jeweler

Questions? Contact us — a real person answers.

Free Delivery in the United States

Fully insured FedEx shipping on every order, signature required on delivery.

30-Day Returns

30-day risk-free returns. Full refund, no questions asked.

Family-Owned Support

Two generations in NY's Diamond District. Text, call, or email — real humans.

Secure Payments

Encrypted checkout. Card, Apple Pay, Shop Pay, and Klarna accepted.