Privacy Policy

Last updated: September 2026

1. Who we are

Zack and Elle Diamonds LLC ("Zack & Elle") is a family-owned fine jewelry business at 62 West 47th Street, Suite 1211, New York, NY 10036. Reach us at info@zackandelle.com or (646) 532-9004.

2. What we collect

Information you give us: your name, email, shipping and billing address, phone number, and payment details when you place an order or contact us. Information collected automatically: browser and device type, IP address, pages and products viewed, and how you found us, through cookies and similar technologies.

3. How we use it

Order fulfillment: to process and ship your order by FedEx and send order and shipping updates.
Customer support: to answer your questions by email, phone, text, and Shopify Inbox chat.
Fraud screening: to check orders for risk before we ship.
Marketing: with your consent, to send our newsletter through Shopify Email. You can unsubscribe at any time using the link in any email.
Reviews: if you leave a review, your name and review are processed by Judge.me.
Analytics and advertising: we use Google Analytics to understand site traffic, and Google and Meta advertising tools if we run advertising. These tools may use cookies and hashed data.

4. Payments

Payments are processed by Shopify Payments, Shop Pay, PayPal, and Google Pay. We never see or store your full card number.

5. Who we share it with

Only the service providers needed to run the store: Shopify (platform and payments), FedEx (shipping), Judge.me (reviews), Google (analytics, Merchant Center, and advertising), and Meta (advertising), each only to the extent needed for that service. We also share information when required by law. We do not sell your personal information.

6. Cookies

We use cookies needed to run the store and checkout, analytics cookies, and, if advertising is running, advertising cookies. You can block or delete cookies in your browser settings; blocking them may affect checkout.

7. Your rights

You can ask us to see, correct, or delete the personal information we hold about you by emailing info@zackandelle.com. California residents may exercise their rights under the CCPA the same way; we do not sell personal information. If you are in the EEA or UK, we process your data to fulfil our contract with you, to comply with law, and for our legitimate interest in running the store, and you may lodge a complaint with your local data protection authority.

8. Data retention

We keep order and customer records as long as required for legal and accounting purposes, typically seven years. Marketing data is kept until you unsubscribe.

9. Children

Our site is not directed to children under 13, and we do not knowingly collect data from them.

10. Changes

We will update this page when our practices change and post the date above.

11. Contact

Zack and Elle Diamonds LLC
62 West 47th Street, Suite 1211
New York, NY 10036
info@zackandelle.com · (646) 532-9004